At Metalzholic, customer satisfaction is our top priority. We stand behind the quality of our products and are committed to providing a positive shopping experience. However, due to the nature of our business and the niche products we offer, we have established a specific refund and returns policy to ensure fairness and clarity for all our customers.

1. Limited Return and Refund Eligibility

To maintain the integrity of our product offerings, we only accept returns and issue refunds under the following conditions:

  • Defective or Damaged Items: If your product arrives damaged or defective, please contact us within 3 days of receiving your order. We will work with you to resolve the issue by offering a replacement or store credit, depending on the situation.
  • Incorrect Items: If you receive the wrong item, please notify us within 3 days of purchase. We will arrange for the correct product to be sent to you promptly.

2. Conditions for Returns

For returns to be accepted, the following conditions must be met:

  • Items must be in their original condition, unused, and with all tags and packaging intact.
  • The return request must be initiated within 3 days of the purchase date.
  • The product must be accompanied by proof of purchase (order number, receipt, etc.).

Please note that personalized or custom-made items are non-returnable and non-refundable unless they arrive damaged or defective.

3. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Items that have been used, worn, or altered in any way.
  • Products purchased on sale or during promotional events.
  • Digital products, gift cards, or any other non-physical items.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email address] within 3 days of your purchase to request a return authorization.
  2. Provide details of the issue, including photos if the product is damaged or defective.
  3. Once your return is authorized, you will receive instructions on how to return the item to us.

Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).

5. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or provided as store credit within 7 business days.

6. Exceptions

We understand that unique situations may arise. If you believe your case requires special consideration, please reach out to our customer support team, and we will do our best to accommodate your request.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Address: 3995 Birch Street, El Paso, Texas, 79922, United States
  • Phone: 915-584-6513
  • Email: [email protected]

Thank you for choosing Metalzholic. We appreciate your understanding and cooperation in helping us maintain a high standard of quality and service.