At Metalzholic, we are committed to ensuring that your order reaches you safely and promptly. Our shipping policy is designed to provide you with clear and concise information regarding our shipping process, delivery times, and associated costs.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has been shipped.

2. Shipping Options & Delivery Times

We offer the following shipping options:

  • Standard Shipping:
  • Delivery Time: 12 to 15 business days
  • Standard shipping is a cost-effective option for those who don’t need immediate delivery but still want reliable service.
  • Expedited Shipping:
  • Delivery Time: 8 to 12 business days
  • For faster delivery, our expedited shipping option ensures that your order arrives more quickly.

Note: Delivery times are estimates and may vary depending on your location and other factors beyond our control.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. The cost is based on the shipping option you select, the destination, and the weight/size of your order.

4. International Shipping

  • Metalzholic ships to many countries around the world. International shipping times vary based on the destination, customs processing, and local postal services.
  • Please note that international orders may be subject to customs duties, taxes, or fees. These charges are the responsibility of the recipient.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress online. Please allow 24-48 hours for the tracking information to be updated.

6. Shipping Delays

While we strive to meet our delivery estimates, there may be circumstances beyond our control, such as severe weather, holidays, or customs delays, that could affect shipping times. In such cases, we will do our best to keep you informed.

7. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately at [email address]. We will work with the carrier to resolve the issue as quickly as possible. If your package is lost, we will either replace it or issue a refund.

8. Address Errors

Please ensure that all shipping details are correct before submitting your order. Metalzholic is not responsible for orders shipped to incorrect addresses due to customer error.

9. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us at:

  • Address: 3995 Birch Street, El Paso, Texas, 79922, United States
  • Phone: 915-584-6513
  • Email: [email protected]

Thank you for shopping with Metalzholic. We appreciate your business and look forward to serving you!